Internal Sales Administrator

Job description

DESCRIPTION:

 

To provide sales and administrative support for all areas in the Product Sales & Hires section of the Technical Services Department.  Primary tasks include: dealing with all telecom related hardware enquiries, liaising with suppliers, providing clients with quotations and meeting their requirements.

 

The role works in collaboration with the Product Sales & Hires team to ensure the effective delivery of orders and services to all TS clients, maintaining a high level of customer service throughout the process.

 

 

 

 

Requirements

PRIMARY DUTIES & RESPONSIBILITIES:

 

  • Contribute to meet or exceed the TS calendar year financial targets and growth metrics for Orders, Revenue delivery and EBITA.

  • To maintain a high level of customer service to all clients internally and external.

  • To manage all Telecom related sales enquiries and technical queries.

  • Liaise with workshop/Engineers on technical issues relating to the clients enquiries.

  • Prepare quotes to clients and ensure deadlines are met.

  • Ensure all logs are updated with relevant information.

  • Progress outstanding quotations with clients.

  • Review purchase orders received from clients against quotations and pass for processing.

  • Liaison with order processing personnel, suppliers and third parties to ensure clients delivery schedules are met.

  • Report monthly on outstanding quotations to the Sales Manager and provide updates on the progress of all quotations raised.

  • Ensure all price lists from manufacturers and suppliers are current with all relevant product information/spec sheets.

  • Update internal price lists where applicable.

  • Support the Quality program within TS operations which ensures compliance and maintainability of an ISO certification across the TS organization performing appropriate gate checks to audit/monitor our discipline to this program.

  • Provide support to other members of the sales team as required and to cover during sickness and leave.

 

 

QUALIFICATIONS:
  Education, Knowledge, Skills & Abilities:  

  • Previous office/admin experience within a sales environment.
  • Previous sales experience advantageous.
  • Fully conversant with MS office: Word and Excel
  • Excellent organizational and communication skills
  • Confident telephone manner.
  • Able to work unsupervised and prioritize workload.