To provide sales and administrative support for all areas in the Product Sales & Hires section of the Technical Services Department. Primary tasks include: dealing with all telecom related hardware enquiries, liaising with suppliers, providing clients with quotations and meeting their requirements.
The role works in collaboration with the Product Sales & Hires team to ensure the effective delivery of orders and services to all TS clients, maintaining a high level of customer service throughout the process.
PRIMARY DUTIES & RESPONSIBILITIES:
Contribute to meet or exceed the TS calendar year financial targets and growth metrics for Orders, Revenue delivery and EBITA.
To maintain a high level of customer service to all clients internally and external.
To manage all Telecom related sales enquiries and technical queries.
Liaise with workshop/Engineers on technical issues relating to the clients enquiries.
Prepare quotes to clients and ensure deadlines are met.
Ensure all logs are updated with relevant information.
Progress outstanding quotations with clients.
Review purchase orders received from clients against quotations and pass for processing.
Liaison with order processing personnel, suppliers and third parties to ensure clients delivery schedules are met.
Report monthly on outstanding quotations to the Sales Manager and provide updates on the progress of all quotations raised.
Ensure all price lists from manufacturers and suppliers are current with all relevant product information/spec sheets.
Update internal price lists where applicable.
Support the Quality program within TS operations which ensures compliance and maintainability of an ISO certification across the TS organization performing appropriate gate checks to audit/monitor our discipline to this program.
Provide support to other members of the sales team as required and to cover during sickness and leave.
Education, Knowledge, Skills & Abilities: