Field Operations Supervisor

Job description

Ready to join the RigNet team?  Our expertise and leadership provides customized communications services, applications, and cyber security solutions that enhance customer decision making and business performance.  Our success is based on our employees who share a common commitment to innovation and creativity, and work together in a dynamic, rewarding environment.  We are always open to meeting smart, talented, creative and driven individuals looking for a challenging and rewarding career!  To learn more about RigNet, visit us at www.rig.net.


Job Title:              Field Operations Supervisor   

Department:         Field Operations

Reports To:          Area Field Operations Manager


DESCRIPTION:

Supervises the day to day activities for the coordination of field dispatch of technicians and equipment; build up and test of all hardware to support managed services as well as oversee the RMA process to ensure an efficient and effective organization.


PRIMARY DUTIES AND RESPONSIBILITIES:

  • Specific responsibility for Field Ops team to ensure dispatch of technicians and equipment is done efficiently and effectively to meet customer requirements.
  • Manage day-to-day operations with the goal of operational excellence while ensuring that all company values are realized in the area.
  • Provide oversight to the bench technician, set priorities for build-up and test to ensure we meet customer demand.
  • Ensure efficient use of field resources, validate RigNet is delivering jobs coordination is responsible for; validate all corporate policies and processes are followed.
  • Maintain standard process to RMA equipment from the field to find common failures and drive recommendations around improvements.
  • Ensure efficient and effective coordination of day to day jobs and that all processes and paperwork are completed for every job.
  • Provide feedback loop to Resource Supervisor on quality and skill set of technicians.
  • Work closely with Sales and Sales Engineering Departments to ensure deliverability in the sales and solution phase.
  • Assist the Sales department as requested and is reasonable in the pre-sales stage.
  • Complete annual performance reviews of direct reports

Requirements

QUALIFICATIONS:

Education, Knowledge, Skills, and Abilities:

  • Minimum 5 years of experience in a management or supervisor role preferred
  • Experience with operations in the area preferred.
  • Background in the oil & gas industry preferred.
  • Knowledge of remote communications is preferred
  • Excellent communication and motivational skills.
  • Fluent in English
  • Ability to work without direct supervision

 

Personal Characteristics:

  1. Optimistic attitude
  2. Communicate effectively
  3. Professional and ethical behavior
  4. Problem solver
  5. Self-motivated
  6. Good listener
  7. Must manage time efficiently and effectively


The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor and/or manager.

 

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as exhaustive list of all job duties, responsibilities and requirements.

 

RigNet Inc. and its subsidiaries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RigNet Inc. and its subsidiaries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.